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We’ve already started introducing new service enhancements.
From our stakeholders
Investments in operational improvements like direct deposit, the phone system, and online portals are in response to comments like these heard during stakeholder consultation on the WCB Strategic Plan 2016-2020:
In 2016, we will add online portals and other online capabilities for workers, employers and service providers, building on the basic employer account access that exists today. The total cost of this 2016 investment is budgeted at $11 million. In the future, we will explore improvements to the core claims and employer assessment systems, which will be a more significant investment.
This is a significant investment, and every improvement is carefully considered and prioritized to focus on areas with the greatest impact on our long-term goals.